Fortitude Financial Ltd (FSP714472) holds a licence issued by the Financial Markets Authority to provide financial advice services.
Nature & Scope of Advice
Fortitude Financial provides financial and investment planning advice to clients. Our advisers will look to consider a clients total financial position, as we build a tailored investment strategy.
Please refer to the 'How We Help' section of our website for more details of the services we provide and the types of investments products we will access.
Every client relationship starts with a no obligation consultation.
Beyond that, we may charge a planning fee for our time to develop a tailored personal financial plan. We will precisely outline that cost (if any) prior to any work starting. The actual fees charged will depend on the nature and scope of the advice and service that we provide. We will discuss and agree the actual fees with you before we proceed and we will explain how and when they are payable.
Broadly, our initial planning fees (if any) are based on an hourly charge. Implementation fees (if any) are charged as a percentage value of the investment contribution, while monitoring & administration fees are based on a percentage charge of that capital under management, and reduce on scale. Many of these charges may be tax deductible. Your adviser will guide you on this question.
Ultimately, we will monitor and report on your investment portfolio via a "Portfolio Service Platform". This structure enables us to hold and report on securities from any major stock exchange. Beyond such platforms, managed investment schemes (like KiwiSaver and/or multi-asset class funds) pay a small part of their management fee to licenced financial advisers - who are then responsible for providing the advice.
Conflicts of Interest and Incentives
We follow an advice process that ensures our recommendations are made on the basis of what is best for your stated goals, given your circumstances and the prevailing conditions of the markets. Our financial advisers are subject to numerous assessments, audits and peer review throughout the year.
We do not subject ourselves to incentives or sales targets. External parties may contribute to incidental training costs or provide occasional entertainment, which is immaterial to our recommendations.
Complaints and Dispute Resolution
If you have a problem, concern, or complaint about any part of our service, please tell us so that we can try to fix the problem. Alternatively, we have an internal complaints process where you can email email@example.com. If for some reason we cannot resolve the issue, you can contact Financial Services Complaints Limited (FSCL). This service is at no cost and will help us resolve any disagreements.
You can contact FSCL at:
- Postal Address: PO Box 5967, Wellington 6145
- Telephone Number: (04) 472 3725 or 0800 347 257
- Email address: firstname.lastname@example.org
Fortitude Financial, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conducts Act 2013 (FMCA) relating to the way we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
- exercise care, diligence and skill in providing you with advice
- meet standards of competency, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code (these are designed to ensure we treat you as we should, and give you suitable advice)
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at: https://www.fma.govt.nz.